Refund policy

At Life Tec, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return and refund guidelines below.

Return Eligibility

We accept returns for both defective and non-defective products. To qualify for a return, the product must be in new and unused condition, with all original packaging and tags intact.

Return Window

Returns and exchanges must be initiated within 30 days of the delivery date.

Exchange Policy

We also accept exchanges within the 30-day return period, provided the item is returned in new condition.

Return Method

Returns must be sent by mail to our return address.
A prepaid return label is included in your original package, so you won't incur any return shipping costs.

Restocking Fees

We do not charge any restocking fees for returned or exchanged products.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to your original method of payment.

Return Address

Life Tec
Unit 44, 6 Jubilee Avenue
Warriewood, NSW 2102
Australia

Contact Us

If you have any questions or need assistance with your return or exchange, please contact us during business hours:

• Phone: +61 2 9979 7079

• Email: info@lifetec.com.au

• Office Hours: 9 AM – 5 PM (Monday to Friday)

• Time Zone: GMT+10:00 – Australian Eastern Standard Time (Sydney)

• Company Registration Number: 14607002488